IT Support Analyst (1st / 2nd Line) – Oxfordshire

Posted by on Apr 8, 2026 in Permanent Opportunities | No Comments
  • Full-time, Permanent
  • £30,000-£35,000 pa

Job Summary

Our well-established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support Team. The ideal Candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT Professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues.

Job Duties

  • Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.
  • Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.
  • Install, configure, and maintain hardware and software applications.
  • Assist with the setup and maintenance of user accounts and permissions.
  • Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.
  • Conduct regular system updates and patches to ensure optimal performance and security.
  • Provide technical guidance and support to end-users, helping them navigate IT systems and applications.
  • Document support activities, solutions, and processes in the ticketing system.
  • Collaborate with other IT team members to ensure seamless support and knowledge sharing.
  • Stay updated on the latest industry trends and technologies to continuously improve support services.

Requirements

  • A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Proven experience in a 1st/2nd line IT support role.
  • Strong knowledge of MS Office 365, IP networking, and Windows operating systems.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to provide clear and concise technical support.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Customer-focused attitude with a commitment to delivering high-quality support.
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.

If you are interested and would like to find out more, please send an up-to-date CV to Andrew Wakeford.